Privacy policy
This is a translation provided for information only. In case of discrepancy, the Spanish version prevails.
Last updated: 26 October 2026
1. Data controller
| Owner | [NOMBRE Y APELLIDOS o DENOMINACIÓN SOCIAL] |
|---|---|
| Tax ID (NIF/CIF) | [NIF/CIF] |
| Address | [DOMICILIO COMPLETO] |
| Contact email | hola@radiaris.com |
| Commercial Register | [solo si es sociedad: datos de inscripción] |
2. What data we process and why
| Data | Purpose | Legal basis |
|---|---|---|
| Email, name or company and password (encrypted) when creating the account | Create and manage the account, authenticate access | Performance of the contract |
| Billing and payment data (managed by our payment provider; we do not store card data) | Charge the subscription and meet tax obligations | Performance of the contract and legal obligation |
| Projects, locations and consumption data you enter | Provide the simulation service and generate the reports | Performance of the contract |
| Messages you send us | Handle enquiries and support | Legitimate interest / performance of the contract |
| Technical access data (IP address, security logs) | Security and abuse prevention | Legitimate interest |
3. Your clients' data
When you enter data about natural persons (for example, your client's name or address or their consumption curve), you are the controller of that data and Radiaris acts as processor, only to provide you with the service and following your instructions. If you need it, we can sign a data processing agreement in accordance with article 28 of the GDPR.
4. Who we share data with
We do not sell data. We use providers that process data on our behalf, under GDPR-compliant contracts:
- Application hosting: [Hetzner Online GmbH, Alemania (UE)].
- Authentication and account database: [Supabase Inc., región UE].
- Subscription payments and billing: [Stripe Payments Europe Ltd., Irlanda].
- Email: [Zoho Corporation B.V., UE] and transactional sending.
- Network and web security: [Cloudflare, Inc.].
If any provider processes data outside the European Economic Area, it does so with appropriate safeguards (adequacy decision or standard contractual clauses).
5. Retention
We keep the data while your account remains active and, afterwards, for the applicable legal periods (for example, those for keeping invoices). You can request the deletion of your account and your projects at any time.
6. Your rights
You can exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to hola@radiaris.com. If you consider that we have not processed your data correctly, you can lodge a complaint with the Spanish Data Protection Agency (aepd.es).
7. Security
We apply reasonable technical and organisational measures: encrypted connections (HTTPS), passwords stored encrypted, isolation of each user's data and regular backups.
8. Changes
If we change this policy in a significant way, we will let you know by email or in the application.